Christian Niko Nayre
Versatile Professional | Financial & Travel Advisor | Quality Assurance Specialist
Albuera, PH.About
Results-driven professional with a robust background spanning financial advising, luxury travel logistics, and quality assurance within dynamic BPO and virtual staffing environments. Adept at optimizing business capital acquisition, delivering seamless travel experiences, and enhancing operational efficiency through meticulous performance auditing and team leadership. Committed to leveraging diverse expertise to drive client success and achieve organizational excellence.
Work
Virtual Staffing Solutions
|Travel Adviser (Sales) — RSI Vacations Account
Remote, Leyte, Philippines
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Summary
Consulted clients on comprehensive travel needs, including luxury cruises and international flights, to deliver seamless vacation experiences and maximize booking value.
Highlights
Managed end-to-end booking for luxury cruises, international flights, hotels, and car rentals, ensuring seamless and personalized travel itineraries for clients.
Provided tailored travel recommendations, resulting in high client satisfaction and optimized booking value through strategic package customization.
Coordinated complex logistics for luxury travel, enhancing client experiences by meticulously planning and executing detailed itineraries.
Virtual Staffing Solutions
|Healthcare Adviser (Sales) — HDIS Account
Remote, Leyte, Philippines
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Summary
Specialized in matching clients with optimal medical products for incontinence needs, ensuring product efficacy and delivering personalized health solutions.
Highlights
Conducted detailed consultations to accurately assess client needs, successfully matching individuals with optimal medical products.
Managed the full sales lifecycle within the healthcare sector, focusing on personalized solutions while maintaining high standards of patient care.
Provided comprehensive product education and support, empowering clients to make informed decisions about their healthcare needs.
Virtual Staffing Solutions
|Financial Advisor — Seek Business Capital Account
Remote, Leyte, Philippines
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Summary
Provided strategic financial guidance to businesses, evaluating financial profiles and matching them with appropriate funding products to support growth and operational needs.
Highlights
Delivered strategic financial guidance to businesses, facilitating capital acquisition for growth and operational expansion.
Evaluated diverse financial profiles to accurately match clients with optimal funding products and capital solutions, ensuring alignment with business objectives.
Cultivated strong client relationships by analyzing business health and providing expert financial insights, contributing to sustained client success.
Mancao E-Connect Business Solution
|Medicare Agent (AEP/OEP)
Remote, Leyte, Philippines
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Summary
Assisted clients in understanding and availing updated Medicare Parts A and B benefits, ensuring accurate enrollment and compliance with healthcare coverage.
Highlights
Guided clients through complex Medicare Parts A and B benefits during Annual Enrollment Period (AEP) and Open Enrollment Period (OEP).
Ensured accurate enrollment and strict compliance with evolving healthcare coverage updates, minimizing errors and maximizing client benefits.
Provided comprehensive explanations of policy details, enhancing client understanding and satisfaction with their healthcare plans.
Mancao E-Connect Business Solution
|Admin / Google Search Dialer
Remote, Leyte, Philippines
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Summary
Managed business listing accounts and conducted high-volume outbound dialing, while overseeing team administration, attendance, and production monitoring.
Highlights
Managed and optimized business listing accounts, enhancing online visibility and operational efficiency for clients.
Executed high-volume outbound dialing campaigns, contributing to lead generation and client engagement targets.
Administered team operations, including precise attendance tracking and monitoring hourly production averages to ensure performance targets were met.
Mancao E-Connect Business Solution
|Quality Assurance (QA) Specialist
Remote, Leyte, Philippines
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Summary
Evaluated agent performance across diverse accounts, providing critical feedback and coaching to ensure consistent adherence to quality standards and operational excellence.
Highlights
Conducted comprehensive performance evaluations for agents across Medicare, Google Search, and Tax Relief Support accounts, identifying areas for improvement.
Provided targeted feedback and coaching to enhance agent performance, leading to improved adherence to quality standards and service delivery.
Developed and implemented quality assurance protocols, contributing to a measurable uplift in overall team performance and client satisfaction.
Municipality of Albuera
|Job Order (Designer & Painter)
Albuera, Leyte, Philippines
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Summary
Executed creative design and painting projects for municipal initiatives, contributing to public aesthetic and community engagement.
Highlights
Executed diverse design and painting projects for municipal initiatives, enhancing public spaces and community aesthetics.
Collaborated with municipal teams to translate project requirements into visually appealing and impactful designs.
Managed project timelines and material procurement to ensure timely completion of creative assignments.
Education
Visayas State University
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Bachelor of Science
Mechanical Engineering
Languages
English
Skills
Leadership & Administration
Team Administration, Performance Auditing, Project Management, Client Solutions.
Financial Services
Strategic Financial Guidance, Business Capital Acquisition, SME Funding, Financial Analysis, Client Relationship Management.
Travel & Hospitality
Cruise Reservations, Airfare Booking, Hotel Booking, Car Rental Logistics, Travel Recommendations, Luxury Travel Planning.
Healthcare Sales & Advising
Medical Product Matching, Medicare (AEP/OEP) Benefits, Patient Care, Healthcare Sales Process, Enrollment Compliance.
Quality Assurance & Operations
Performance Monitoring, Quality Auditing, Team Coaching, Feedback Delivery, Attendance Tracking, Operational Efficiency.
Technical Proficiency
Microsoft Excel, Google Search Optimization, CRM Management, Outbound Dialing, Data Entry.
References
Neil John Rivera
Call Center Agent, Mancao E-Connect Business Solution Contact: 09380229514